Contents
- Change Server and same ID
- Events to Be Cautious of When Transferring Servers
- Official Community Manager FAQ
- Request to Increase the Number of Free Server Transfers (2026-Week02)
- Request for Free Server Transfer Tickets for F2P Players (2026-Week01)
- Guild Server Transfer Specifications (2024-Week34)
- Requests for Server Transfer Easing (2024-Week28)
- Please improve restrictions on moving servers (2024-Week14)
- All Private Messages Disappear After Server Migration (2024-Week05)
- No Rewards Granted for Server Transfers Post-Event (2024-Week04)
- Addressing the Artifact Key Depletion during Server Migration (2023-Week38)
- Bronze Guilds Want to Participate in CoW (2023-Week36)
- Related Articles
Change Server and same ID
About Change Server
- Server-to-server transfer is available within the same platform (Web version cannot be transferred to Facebook version or smartphone app version)
- Data, including VIPs, can be transferred only if you choose to migrate servers, but the number of servers you can choose to migrate to is limited (see below).
- Server-to-server transfer is free only for the first time.
- If you cancel the payment for the second or later server-to-server transfer, new data will be automatically created at the destination. If this happens, data cannot be transferred to that server unless the new data is moved.
- From the second time onwards, you will have to pay each time (not Emerald), but you can move servers as many times as you want.
- Second and subsequent server changes (at the time of purchase), receive a small amount of emeralds.
The following screens all show the same platform
Restrictions on Change Server
- Change Server is only allowed to older servers on the same platform.
- To protect new players, there is no way to transferred to a newer server.
- For example, account data created on Web31 can only be brought to Web1 to Web31. For example, you can go from Web31 to Web1 to Web31 and back (you will have to pay for this return).
In this state, you can choose the server you want to log in to, and raise each one. - As an exception, accounts created on Web1 and Web2 can only transfer data between Web1 and Web3.
Procedures for transferring data and transferring servers
- Before transferring to a new server, it is necessary to use up all the Artifct Chest Key already in your inventory on the airship.
(You can keep the ones you are storing in Mail.) - Before moving to a new server, you must resign from your current guild.
- After selecting a server, select “Migrate” on the confirmation screen.
After transferring data and change server
Players who are no longer on the new server will be treated as follows.
- Comments in guild chat will be hidden.
* If you intend to leave with a greeting, I recommend you to post a day in advance
* PM will not disappear in most cases, but it may disappear at this time - Names, icons, etc. will disappear from the Guild War logs (the logs themselves can be viewed)
- Disappear from the Ranking (except for Arena and Grand Arena)
- Names, icons, etc. will disappear from the Arena and Grand Arena in the rankings.
- The Arena and Grand Arena display will be replaced by dummy data (Heroes will be inherited, but player names and powers will be dummy ones).
About the same ID
- If you have multiple accounts with the same ID, Valkyrie’s Favor subscription will be applied to all accounts (VIP, Gold Tickets, etc. will only be applied to the account you purchased them for).
- It is not possible to have multiple accounts on the same server with the same ID.
Moving as a guild
- If you move your guild to a new server, you must create a new guild from scratch.
- Guild achievements and progress, including fame, CoW Reward Frames, and other accomplishments, will not be transferred.
- Your guild will participate in Guild Wars and CoW as a new entity on the new server.
Events to Be Cautious of When Transferring Servers
Overview
Server transfers are a useful feature, but they can have serious consequences when performed during active events—especially those involving rankings or delayed rewards. Understanding these mechanics in advance can help you avoid irreversible losses.
- Ranking Loss: If you transfer servers while participating in a ranked event, your current ranking progress will be lost, and you will no longer be eligible for the associated rewards.
- Safe Window: If you transfer immediately after an event begins and before taking any event-related actions, it typically causes no issues.
- The “Unclaimed Reward” Pitfall: One of the most common and costly mistakes is transferring after an event has ended but before claiming its rewards. In this case, you will permanently forfeit your right to receive those rewards.
Reward Claim Timing: A Hidden Risk
Even after an event ends, there is an often-overlooked risk related to server synchronization.
- Synchronization Lag: In rare cases, players may believe they have successfully received rewards while server-side synchronization is still incomplete. This risk is highest immediately after an event ends, when server load is at its peak.
- Verification Step: To avoid this issue, it is strongly recommended to reload your browser and confirm that all rewards have been fully credited to your account before initiating a server transfer.
- No Compensation Policy: According to past official Q&As, any lost rewards or participation rights resulting from a server transfer are not eligible for compensation—even if you contact Support.
Events Requiring Special Attention
Area of Conquest
- If you transfer servers after the matchmaking phase has completed but before the event officially begins, you will be unable to participate in that round of
Area of Conquest. - This is a frequent point of confusion: matchmaking completion does not guarantee participation eligibility if you change servers afterward.
Winterfest
- A server lock period is in effect during the Winterfest.
- Server transfers are completely disabled for the duration of the event, making it impossible to move servers until the festival has concluded.
Server Lock & Guild Lock
List of Events Requiring Caution
Winterfest
Area of Conquest
Hero Tournament of Power
Tournament of Titan Power
Chronicles of Dominion
Cosmic Battle
Official Community Manager FAQ
Request to Increase the Number of Free Server Transfers (2026-Week02)
- Q. Nexters,
Would it be possible to offer one free server move per year?
Recruitment is a pain with the current limitation.
I know it represents money, but players, guilds, and servers are just dying everywhere because it prevents players or groups of players from joining active guilds.
Edit: I’m only talking about the price, I’m not talking about removing the limitation to go to a newer server. - A. This has been suggested previously, and I will bring it up to the team again.
Request for Free Server Transfer Tickets for F2P Players (2026-Week01)
- Q. Some guildmembers are F2P, so they can only switch servers once (the 1st free jump). So, if a GM/General wants to organize a guild migration to another server, he has to leave maybe half of the guild behind.
Many prefer to remain on their dead server, even if it bores them to death, exactly for this specific reason: they do not want to break the guild by leaving F2P guildies behind.
There is a very simple and natural solution to this: developers should give 1 free “server jump portal” option per year to all players.
This would greatly benefit developers too, because players would spend more in-game time if helped to get to a server of their liking. - A. That’s an interesting suggestion, I’ve passed it along to our team
Guild Server Transfer Specifications (2024-Week34)
- Q. Hi CMs since it is impossible to ask this in the in-game support I hope you can give an answer. When a guild moves to another server, would it be possible to bring along the banner from clash of worlds? Would be nice if we could still use this
- A. The only option to move your guild to another server is to create a new guild on that server. When you create a new guild, all progress starts again. Guild Banner Frames cannot be transferred as well
Requests for Server Transfer Easing (2024-Week28)
- Q. Hero wars, has been an active game on the Facebook platform, for the past 7 years+. In that time, a total of 75 servers have been crated, with movement available to servers below yours… and not above.
The idea here, was to prevent powerful players (that have been playing longer), from dominating the newer servers… which is an outstanding idea, to make the game fair, and prevent an unfair advantage to older players.
However, the movement from most of the original servers (1-9), is heavily restricted… due to the point in time, at which they were created.
I would like to suggest, that movement for servers 1-9, be extended to a Maximum of Server 25… as the amount of time that has passed, will have allowed Servers 13-25 to adequately increase their account(s), making them close (if not exceeding) the same level(s) of power associated with Servers 1-9.
As a result, there would be more movement available, giving older players more opportunity to seek out new adventures… as well as remove some of the monotony from their daily game, making it more enjoyable, and renewing the excitement for daily gameplay.
Please take this into consideration, as we are all looking to keep this game as enjoyable as possible, with new adventures… as well as opportunities… around every turn.
In closing, I thank you for taking the time to read my request, and look forward to the possibility of these changes happening in the future.
Sincerely,
Doug Adam Jr
“DuG” - A. Thank you very much for your detailed and, most importantly, constructive feedback. It is highly valuable to us, and we will definitely pass it on to the developers
Please improve restrictions on moving servers (2024-Week14)
- Q. Dear Nexters & community managers,
I have a couple of requests.
I think many of the players playing this game want to become stronger and fight stronger opponents. Initially, players moved between guilds in order to reach the top of the Gold League, and strong guilds moved to servers in order to fight against stronger guilds. After that, with the advent of CoW developed by Nexters, I think moving players & guilds across servers became more common.
As you know, it is common for players to move between guilds or change servers on Saturdays and Sundays, when there is no impact on Guild War or CoW.
I request the following points;
Please refrain from starting events that require the cooperation of Guild members from Saturday or Sunday.
Please fix the end of the event or the awarding of rewards to 2AM UTC, or enable it even if player move the server.
Please make it possible to move the server without consuming the Artifact chest key.
Thank you for your consideration. - A. Currently, developers are actively working on tweaking the game-play within guilds. I can’t guarantee that your suggestions will be implemented, but let’s wait to see what they have for us.
All Private Messages Disappear After Server Migration (2024-Week05)
- Q. hello CMs, me and other players have noticed that since recently, when a player changes servers, all his incoming and outgoing messages are deleted, including private ones. Unfortunately in this way all contacts created over time, even after years, are lost forever and there is no way to recover them. And this is a blow to people like me or others, who work to recruit members for the guild, who risk losing everything if they change server. Is it possible to ask the developers to restore the previous settings, where even if you changed server, you did not lose all private messages? Thank you in advance.
- A. Hi! I will clarify this question with the technical specialists, but I suspect it’s related to limitations on storing personal data.
No Rewards Granted for Server Transfers Post-Event (2024-Week04)
- Q. As I pointed out on January 15th, although I transferred Server on December 31, 6 AM UTC, my Winterfest points were removed and I did not receive any rewards. And CM replied me try to check of my ticket history.
Unfortunately, I did not get any reply from support or CMs.
I would like to ask Support for logical explanation again and making fair judgment.
This points was around 6th place on Server 8 but I could not get any rewards. As posted in Discord news on December 21st, Winterfest ended on December 31, 2 AM UTC. Also, although it said that “If you change servers, your Winterfest Ranking points will be reset”, I understand that this refers to the move during Winterfest. That is before end of Winterfest (December 31, 2 AM UTC). I transferred to Server from Server 8 to Server 6 on December 31st 6AM UTC after confirming the end of the event. Therefore, I think I am entitled to receive a reward because I moved server after Winterfest ended. However, my claim ticket was closed without logical explanation. Are you trying to get me to leave it alone and give up? Please be sincere. - A. My colleagues and I checked your dialogue with the support team. But their decision is final. I understand your concerns regarding the resolution provided by our support team and I understand that you feel unsatisfied with the decision not to restore your event points, but it’s important to adhere to the established rules and policies and the support team acted following these rules.
Addressing the Artifact Key Depletion during Server Migration (2023-Week38)
- Q. CMs can we please remove that stupid rule for moving servers that you have to use up all artifact keys? Especially since there recently has been a doll event rerquiring keys + there is also Winterfest needing 200 of them. Now imagine if someone moved servers and blew all keys 2-3 days before…. I know, you want them to blow money, but please…
- A. Hi. I will raise this discussion with the developers
Bronze Guilds Want to Participate in CoW (2023-Week36)
- Q. Some time ago our guild promoted from Bronze to Silver on server 2.
We played in CoW and basically had a walk over in both matches that week. Twice 7500 points against some server 150+ guilds.
After a week we got kicked out of Silver and no more CoW.
Basically our guild that exists of veteran players should not be excluded from CoW when much weaker guilds are allowed to enter.
Some suggestions:
– Make CoW available for Bronze guilds
– Change the migration policy. Guilds on lower (crowded) servers have no where to go. When the spreading of guilds would have been better, most strong guilds would compete in CoW.
– Create a CoW qualification for Bronze teams on Sunday, so they do have a chance to enter. - A. Hello! The CoW mode is specifically designed as a mode for powerful and competitive guilds, so we currently have no plans to remove the restriction on Silver and Gold guilds. However, your argument about some old Bronze guilds being stronger than new Silver guilds is also valid. It seems that the solution may lie more in the migration policy – we will consider what can be done about it, but we make no promises that this will be addressed in the near future
Remarkable topic
The excellent answer, gallantly 🙂
🙂