[Hero Wars Guide]Official Interview: Nexters’ Community Manager on Hero Wars

Talking Nexters, Hero Wars & Winterfest

h-w.fun presents an exclusive interview with Nexters! We asked 10 burning questions—let’s dive into their answers together.

Q1. Workplace Atmosphere

• Q. Since joining Nexters, how has the atmosphere been?
• A. Amazing, actually! I feel very welcomed and I’m really enjoying getting to know the community and the game.

Q2. Hero Wars Play Experience

• Q. Have you played Hero Wars yourself? What was your impression?
• A. I have! I actually got hooked during my interviews, when I was checking out the game for the first time. I’ve been playing ever since.
  It’s quite funny, actually, considering I’m definitely not the target audience for the game—I usually love Battle Royale titles—but I still got very much into it.
  There’s still a lot to learn, and of course, I’m nowhere near the knowledge level of our veteran players. But I’m enjoying both learning and playing.

Q3. Discussing Hero Wars Internally

• Q. Do you discuss Hero Wars with other employees? What have you talked about recently?
• A. Of course! We often talk about certain mechanics or upcoming updates. We also do internal playtests and check out new content together.

I felt that Sandra’s response below was particularly excellent.

Q4. Memorable Community Moments

• Q. Since you started working on Hero Wars, what has been a particularly memorable event for you?
• A. Probably my first introduction to the community.
  We had planned some QoL (Quality of Life) updates, and I was chatting with the community about them—gathering more ideas for improvements and sharing them with our Dev Team.
  It’s a great feeling for a community manager to be able to have a real impact on the game.

Q5. Popular Heroes at Nexters

• Q. Which Hero Wars hero is popular within Nexters, and why?
• A. I’m not sure—I haven’t seen many discussions about that. But I think everyone has a soft spot for Galahad, since he’s our first hero and kind of a company mascot.
  Gameplay-wise, everyone prefers different heroes that suit their personal playstyle.

Q6. Team Culture and Traditions

• Q. Is there a unique culture or tradition within the Hero Wars team?
• A. Not really, no—or at least I haven’t seen any yet!

Q7. Hero Design Philosophy

• Q. Cascade and Augustus have very distinctive designs that players love. What’s the background behind that? How do the designers decide what makes something feel “Hero Wars”?
• A. That’s a bit of a hard question to answer as a community manager.
  Those heroes were created by different teams—Cascade by the Hero Wars Alliance team, and Augustus by our Dominion Era team.
  Maybe in the future, we can arrange a talk with our Game Design or Art teams to discuss specific heroes in depth.
  We had a similar discussion in one of our Dev Diaries—you might find it interesting:
  👉 Watch on YouTube

Q8. Guus Design Reactions

• Q. To be honest, Guus’s design was criticized by many players. Were there mixed opinions within the team as well?
• A. There always are! The team is just a small representation of the community—we have varying opinions and enjoy different aspects of the game.
  There’s a certain level of experimentation that has to exist within a game like ours. We want to see how the community reacts, even if the opinions are polarizing. We don’t want to produce boring heroes.

Q9. Unused Concept Art

• Q. With so many heroes created, I imagine there are many unused concepts. Would it be possible to share any scrapped concept art that will never be implemented?
• A. We won’t be showing any concepts for unreleased heroes—who knows, we might use them someday!
  But we can share some unused concepts for heroes you already know.

CYBER SHOORM

APRIL SATORI

ROCKFEST – Lyria

VALENTINE POLARIS

WENDY

Q10. Holiday Event Hints

• Q. Everyone is looking forward to the upcoming holiday events—could you give us even a small hint about what’s coming?
• A. Yes, I definitely can! It’s a bit early, so I’ll speak broadly for now—more details will come through official channels closer to the event itself.
  
  The general idea stays the same:
  At the end of the month, we’ll have the main Winterfest event with the Guild Tree, Baubles, Presents, and the Letter to Winter Claus.
  We’re keeping the tried-and-tested gifting mechanic and the Letter to Winter Claus, but we plan to update them slightly in terms of content and Winter Claus Wishes options. It’s not a complete overhaul, but we do plan to tweak the presents to make them more exciting.
  
  Of course, there will also be new Winter Skins (for some of the newer heroes—you can guess which ones!) and some additional content.
  We’ll also introduce a few extra Winterfest rules to keep the event fair and centered around teamwork, just as it was originally intended. The Mysterious Map generators that caught players’ attention during the Summer Festival just might make a comeback. 😉
  While the main event will start closer to the end of December, we’ll begin the celebration earlier in the month with some cosmetic and gameplay tweaks to create a festive spirit.
  
  P.S.
  Despite being a winter month, this December will be rather hot—some might even call it blazing with fiery festivities! 🔥

Respondent

Sandra is a Community Manager at Nexters with over eight years of experience in the gaming industry. She joined the Hero Wars: Dominion Era team a few months ago and has enjoyed working closely with the community ever since. In her role, she focuses on enhancing player communication and engagement.