[Hero Wars Guide] Mail (in game Mail function)｜Insights with HeroWars Login

Contents

What is the Mail function?

In-game feature to receive notifications and rewards from Hero Wars.
It is not a feature to interact with other players.
You will be notified of important updates and answers from official support. Not all notifications will be posted. More information will be posted on the Group Gift distribution site.
Group Gifts and forgotten event rewards are not automatically added to your inventory, but received in your email.
Apologies for problems in the game are only sent out in this email, and there is a pattern of notifications and apology distributions going out.

Counted from the first login time after the end of the applicable content.
In the case of special event rewards. For special event rewards, the deadline for receiving rewards is 3 days = 72 hours from the time you first logged in after the special event.

It is possible to let the time pass without logging in after the Special Event ends.
By using this technique, energy rewards and soul stones that have a 3-day limit can be stored beyond 3 days.
This technique can be used to capture quests for events that start immediately after or 4 days after the event.

Special event rewards: 3 days
Guild war rewards: 3 days
CoW rewards: 7 days
Guild raid rewards：14 days
Bundle sharing: 30 days
Points for Seasonal Events: Indefinite. However, they will be automatically converted to rewards at the end of the event.
Season event rewards: indefinite
Group gift: indefinite
Artifact chest key: indefinite
Subscription renew: indefinite
Commemorative avatars and skins: indefinite (and will be automatically added even if you do not receive them)
Summer Festival auto-conversion item: indefinite
Spooky Festival auto-conversion item: indefinite
Apology for bugs: Varies depending on the time, but all of them have a limited period of time, and you will not receive them even if you have not logged in.

If you keep more than 500 mails, the newly received ones will not be displayed properly. (In the past there were 1,000 cases, but now it appears to be 500. Maybe it varies from account to account.)
Once this condition occurs, there may be new emails that are not displayed permanently. Once this happens, there may be new mail that is not displayed permanently.
There is no way to check the total number. If you have accumulated a large number of emails, you need to be careful.