[Hero Wars Guide]What Could Happen If You Can’t Log-in?

Common Issues

Login Interruptions at 97%

• This may occur during server downtime.
• Wait approximately 15 minutes before attempting to log in again.
• If issues persist, consider restarting your browser to refresh the local cache.

Incorrect Platform Usage

• Different platforms (web version, Facebook version, or app version) require distinct accounts.
• For instance, if you have a web version account, accessing the app version is not possible.

Platform Specifications

[Hero Wars Guide]Platform Specifications Platform Specifications There are four main platforms. The g...

Gmail Authentication Distinctions

• When using Gmail for Hero Wars web authentication, two methods exist:
• For direct accounts, your Gmail functions as an ID.
• For Google authentication, re-login is required via Google.

Network Errors

• Inability to access anything but Hero Wars likely indicates a personal connection issue.
• As Hero Wars uses IPv4, confirm connectivity to other IPv4 sites. (Note: Some routers may limit access to IPv6 sites.)

Security Measures Lockout

• Hero Wars, being a global service, may face false positives in security software, especially for domains like Russia and Cyprus.
• To resolve, add Hero Wars to your security software’s whitelist or temporarily disable it.
• For persistent issues due to software updates, wait a few days or use a temporary workaround like a whitelist.

Forgotten Password

• Initiate a new password from the login screen.
• If authenticated, reissue the password at the authentication source (e.g., Google).

Obsolete Email Address

• Unfortunately, changing the email address is not possible.
• Contact support for assistance, as they might help transition to authentication linkage.

Facebook Version URL Change (2023)

• The Facebook version has undergone a URL change in 2023.

About Account Management

• You can read the official description at
  https://herowars.zendesk.com/hc/en-us/categories/4863111200530-Account-management

General Support

• For issues on the Nexters side, contact support.
• Submit requests at http://bit.ly/HWSupport

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