[Hero Wars Guide]Weekly Report 2024.Week50｜Insights with HeroWars Login

Contents

Report
- Upcoming Events
  - Event Calendar Format: 14 days
  - Event Calendar Format: December
- Official Community Manager FAQ
Main Updates and Game trends
Guild DASHIMAKI-TAMAGO 2024.Week50

Report

Upcoming Events

Mon. Dec. 02 – Mon. Dec. 23 : Ninja Turtles Shop
Wed. Dec. 04 – Wed. Jan. 01 : Champions Season (28 days)
Wed. Dec. 04 – Wed. Jan. 01 : Silver Season (28 days)
Wed. Dec. 04 – Mon. Mar. 03 : Mysterious Island 5 (89 days)
Mon. Dec. 16 – Sun. Jan. 12 : Prestige Cycle 8 (27 days)
Mon. Dec. 16 – Sun. Jan. 12 : Guild Quests Cycle 8 (27 days)
Fri. Dec. 20 – Mon. Dec. 23 : Ascension to Asgard
Sun. Dec. 22 – Tue. Dec. 24 : Piggy Bank
Sun. Dec. 22 – Tue. Dec. 31 : Winterfest
Sun. Dec. 22 – Tue. Dec. 31 : Winterfest Shop
Sun. Dec. 22 – Tue. Dec. 31 : Holiday Everyday
Sun. Dec. 22 – Sat. Dec. 28 : Letter to Winter Claus
Sun. Dec. 22 – Fri. Dec. 27 : Waiting for the Holiday
Mon. Dec. 23 – Fri. Dec. 27 : Area of Conquest
Mon. Dec. 23 – Fri. Dec. 27 : Emerald Waterfalls
Wed. Dec. 25 – Sat. Dec. 28 : Weaving Patterns
Fri. Dec. 27 – Tue. Dec. 31 : Winter Tale
Sat. Dec. 28 – Tue. Dec. 31 : A Portal Anomaly
Sat. Dec. 28 – Tue. Dec. 31 : Mira the Pet Master
Mon. Dec. 30 – Tue. Dec. 31 : Time of the Fearless

* Announcements only
**Dates may be subject to change

Event Calendar Format: 14 days

**Dates may be subject to change

Event Calendar Format: December

**Dates may be subject to change

Official Community Manager FAQ

Titles are tailored to the content.

1. What is Chapter 5 of the Turtle Event?

Q. Nexters, there are so many frustrating things about this turtle event
– Removal of our ability to spend event coins on buying the turtle items as these were only available in the brawl store not the main store.
– False advertising on the prosperity artifact. You can try and weasel out of it by saying it only applied where coins were provided from the battle but that is not how it is written is it? Nor is it how lara event ran which gave both pick axes and coins from the battles. We make our decisions based on what is written in the actual game and past experience and you have basically lied to the player base. 10,000 coin compensation is basically nothing compared to the hundreds of thousands of coins those who levelled the artifact in preparation for doing all of their battles in chapter 4 and 5 would have received.
– But most frustrating of all the multi-stage design with your deliberate obfuscation of meaningful information about what is coming in future stages and deliberate expiration of shops /treasury before this information is revealed makes it impossible for players who like to optimise their participation to do any planning. For players like me, who see this as a resource optimisation game and like to optimise and plan out our participation in events like it is puzzle, this is like cutting us off at the knees.

Please TELL US IMMEDIATELY
a) WHETHER THE PRIZES IN THE CHAPTER 5 TREASURY WILL CHANGE FROM THOSE IN CHAPTER 4 and
b) WHAT RESOURCES THE MINIBOSSES FOR CHAPTER 5 WILL GIVE so we can decide whether to do our attacks and pick axe opening now or later. This is not hard to do!
A. a) Will not change b) The rewards for battles in Chapter 5 will be the same as in Chapter 4.

2. Medallion of Prosperity description bug fixed

Q. The issue obviously isn’t we were confused… it’s that they took the coins away from battles in Map 4 and 5 AFTER we upgraded our relics.
At least do us the favor of not trying to make the problem something other than what it really is.
A. The relic worked as intended. It provides additional Turtle Coins only if Turtle Coins are already part of the victory rewards. The wording was not the best and could have been interpreted differently. We acknowledge this and have corrected it. You can still use it to obtain additional coins by replaying battles in previous chapters.

3. Turtle coins after event ends

Q. I could not find any info about turtle coins conversion
A. After the event ends, any unused Turtle Coins will be exchanged for Splinter’s Chests at the rate of 750 Turtle Coins = 1 Splinter’s Chest.

4. “Cowabunga!” Disappears from list after event ends

typical answer “everything is in order, the cowabunga event was supposed to end today”
Q. With the fraudulent medallion of prosperity disaster only a few days behind us Nexters then decides to steal more resources from players. Now the Cowabunga event is gone well ahead of schedule making it impossible for players to claim some quest rewards. This is another new dangerous president set by Nexters if we can no longer trust that events will last the announced timeframe. The only response from your support can be summarized as “it was supposed to happen like that”. This complete lack of customer service and frankly abhorrent treatment of your players/customers signals (at least to me) like Nexters have given up on this game. I know you will never respond to that, but I have no better explanation for the past 2 weeks.
A. Hello! The “Cowabunga!” special event disappears from the list earlier if players have claimed all the rewards in it.

5. Winterfest reset compensation

The Winterfest rankings and the Guild Tree levels have been reset due to an issue that occurred at the start of the event. We deeply apologize for any inconvenience this may have caused. As compensation, additional resources will be provided to all players affected by this situation.
We hear your feedback regarding the compensation and completely understand its importance in this situation. Our team is working to address the issue, and we plan to provide compensation tailored to each player’s specific case. Thank you for your patience and understanding while we work on this. Stay tuned for updates and sorry for the inconvenience!